Location of Work: BLR/HYD
Daily schedule (Shift Timing): 11:30 AM – 8:30 PM IST
Workspace type (Remote/Hybrid/WFO) : Hybrid
Max Budget (Bill rate in INR) : 17.500/- daily
Summary:
The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
Job Responsibilities:
• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
• May install software or perform hardware testing remotely
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Qualifications:
• Associate’s degree in computer related field or equivalent training required
• 7-10 years experience required
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Basic ability to work independently and manage one’s time
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
• Working experience with Epic EHR and Epic certification is must.
