Overview
Aptly Infra team providing 24*7*365 support leveraging teams in US, India, Dublin and China. This team supports hardware management, environment setup and deployment, network and story provisioning and demo environment set up and teardown.
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The Challenge
Managing a global lab environment requires continuous support across time zones, consistent hardware and software configurations, and coordination across networking, storage, virtualization, and facilities. Frequent deployments and demo setup requests add complexity alongside monitoring, firmware updates, and preventive maintenance.
Our Solution
Aptly provides 24×7×365 infrastructure support through teams in the US, India, Dublin, and China. The team manages hardware, environment setup and deployment, networking and storage provisioning, virtualization and clustering, and demo environment setup and teardown.
Engineering Approach
- Hardware lifecycle: Rack and provision equipment, update firmware, schedule preventive maintenance, and coordinate cooling checks with facilities teams.
- Standardized deployment: Deploy Windows OS images, software, utilities, and drivers across lab servers, workstations, and devices using Microsoft deployment tools.
- Virtualization and clustering: Configure Hyper-V environments, provision virtual machines, maintain template libraries, and manage Windows and SQL Server clustering.
- Networking and storage: Configure connectivity, provision storage, and monitor infrastructure using vendor management tools.
- Continuous operations: Monitor system health, respond to alerts, coordinate regional handoffs, and set up and tear down demo environments.
